General Advice

Advice Now

Independent , not-for-profit website, which provides accurate, up-to-date information on rights and legal issues.

Community Legal Services

Offers free, confidential and independant legal advice for residents of England & Wales.

Can help you to find a legal advisor and calculate whether you are entitled to legal aid.

Contact by telephone 0845 345 4345 Mon - Fri 9.00am - 6.30pm 

Coventry City Council

Access up-to-date information about local authority services.

Direct.Gov

Provides information from across UK government departments on a wide range of topics.

Gives details of government services that can be accessed online.

Provides information on topics and has a directory of national and local services.

Benefits

The Pension Service

The Pension Service offer a home visiting service to ensure that all pensioners are receiving their full entitlement to benefits and services. Assistance and advice with claim form completion for Attendance Allowance, Pension Credit, State Pension, Carers Allowance, Housing Benefit and Council Tax Benefit is availabel for the over 60's.

Contact 0845 60 60 265

Jobcentre Plus

Jobcentre Plus is part of the Department for Work and Pensions (DWP) who support people of working age from welfare into work. They have local offices located around the city for clients to visit and a telephone job-matching service

contact 0845 60 60 234

Consumer

Consumer Direct

Consumer Direct has specially trained advisors to give practical advice on all kinds of consumer issues, problems with cars to faulty household applicances.

Contact 08454 04 05 06

Office of Fair Trading

The Office of Fair Trading is responsible for making markets work well for consumers. They achieve this by promoting and protecting consumer interests throughout the UK, while ensuring business is fair and competitive.

Contact 08457 22 44 99

Debt

National Debtline

Offers free, confidential and independent debt advice.

Freephone: 0808 808 4000

Monday to Friday 9am to 9pm       Saturday 9.30am to 1pm

Information packs, sample letters to use when writing to creditors, debt advice available from the web site.

UK Insolvency Helpline

National telephone helpline for people with debt problems. Service is free, confidential and independent.

Payplan

Payplan ar a free debt management organisaiton who provide debt solutions to people experiencing financial difficulties. They are experienced in setting up repayment plans, Individual Voluntary Arrangements and advising on mortgage solutions.

Contact 0800 917 7823

Consumer Credit Counselling

The Consumer Credit Counselling Service are a chariy who provide individually tailored debt and budgeting advice, debt management plans and debt solutions enabling clients to repay their debts.

Contact 0800 138 1111

Employment

ACAS (Advisory, Conciliation and Arbitration Service)

ACAS aims to improve working life through better employment relations. they provide up-to-date information, independant advice, quality training and work with employers and employees to solve their problems.

Contact 08457 47 47 47

Housing

Shelter

Provides advice, informaton and help with legal and practical housing problems for those

• facing eviction
• struggling with arrears
• homeless
• having trouble with their landlord or mortgage lender

Contact via telephone 0808 800 4444 between 8.00am -midnight

Immigration

Immigration Advisory Service (IAS)

 IAS is the UK's largest charity providing representation and advice in immigration and asylum law. These services are free to people who are eligible. They also offer a non- profit fee paying service. IAS is independant and confidentail service.